The use of AI to classify emails and business files, focus on what’s important


AI automation has become vital to businesses around the world, offering solutions to various needs across different operational areas. One of these crucial applications is automatic classification, which streamlines time-and-resource-consuming processes such as content classification, inbound email management, insurance claims management, purchase orders, and social media sentiment analysis.

From personalized recommendations to seamless customer service and advanced safety measures, AI continues to transform the industry, making travel more efficient, convenient, and enjoyable

This technology stands out for its innovative and effective ability to extract metadata and semantics from unstructured text using an integrated machine-learning model trained to identify document types and keywords. The importance of AI automation goes beyond eliminating redundant tasks and accurately organizing data. It allows companies to obtain relevant information about their products, users, and customers, all with easy implementation and a very contained financial investment.

Increased Efficiency and Productivity  

Imagine the productivity gains that can be achieved in utilities or insurance companies that receive a large number of claim tickets that need to be assigned to different departments. Without automatic classification, employees would have to manually review and forward each claim, resulting in a lengthy and inefficient process.

Automated classification streamlines workflow by eliminating the need for repetitive and tedious tasks, allowing resources to be used more efficiently. With the right solution in place, the efficiency of this process can be increased by an average of between 20% and 38%, allowing employees to focus on more valuable and strategic activities.

The use of AI to classify emails and business files, focus on what's important (2)

Easy-to-use and Adaptability 

A significant advantage of automated classification services is the facility of its use, as minimal or no coding expertise is required. By incorporating machine learning with human intervention and constant feedback from users, administrators can improve the accuracy of the underlying models, making it easier to automatically tag support tickets, articles, FAQs, and emails.

Advanced classification models can extend their capabilities to include image recognition and sentiment analysis, providing a more complete view of information and enabling more accurate and detailed classification.

Applications of AI-based automatic classification vs. traditional rule-based methods

Rule-based automatic document classification is complex and time-consuming compared to artificial intelligence (AI) which offers adaptive and customized solutions that fit specific business needs.

Automatic classification using AI has various applications in different industries.

  • In the legal field, it helps law firms classify legal cases and ensure that relevant documentation is assigned to the right teams.
  • In healthcare, image recognition is used to classify diseases from X-rays and scans, improving diagnoses and patient care.
  • Through sentiment analysis, customer sentiments are detected through reviews on platforms such as sales platforms or social media posts. This provides valuable information for marketing and product development, allowing companies to understand consumer perception without the need for manual Internet searches.
  • Automatic classification is also used to organize content on company websites and online publications, using file type and keyword recognition.
  • AI can identify unwanted or spam emails by analyzing keywords in the address, subject line, or message body, improving email security and user experience.

Key benefits for businesses

Automated classification offers efficiency, valuable information, cost savings, and ease of implementation on topics such as:

  • Automating content classification enables efficient distribution of information to the right departments or individuals, eliminating the need for manual intervention and reducing errors by streamlining processes for triaging emails, insurance claims, or purchase orders, improving efficiency across the organization.
  • Intelligent classification provides valuable information about products, users, and customers by analyzing patterns and trends in the data helping to understand customer preferences, behaviors, and needs, driving product development, marketing strategies, and customer experience improvements.
  • The ability to analyze sentiment in social media provides real-time information to measure customer satisfaction and make data-driven decisions.
  • This type of technology allows you to redirect employee efforts to more strategic tasks, increasing productivity and efficiency, and reducing the likelihood of errors and their associated costs.
  • Easy-to-use interfaces and pre-trained models make it easy to integrate into existing enterprise systems, allowing companies of all sizes and industries to take advantage of its benefits.

About AlgoNew

At AlgoNew, we add intelligence to your digital interactions so you can deliver a personalized and efficient experience to your customers. How do we do it? Through a combination of intelligent decision management, natural language processing, and advanced analytics.

We use algorithms to help you make informed decisions in real-time and improve the efficiency of your processes. In other words, we make sure that every action you take is based on relevant data and artificial intelligence, resulting in faster and more accurate decision-making.

Conversation management, on the other hand, refers to how you interact with your customers through digital platforms such as chatbots or virtual assistants. We use natural language processing technology to understand and respond to customer requests effectively and naturally. This means your customers can interact with digital systems in the same way they would with a human, which enhances the user experience.

Finally, we use advanced data analytics to gain valuable insights from your digital interactions. We analyze the data generated from your interactions to identify patterns and trends that can help you improve your business. This can include things like identifying common problems your customers have and how to solve them efficiently or identifying areas for improvement in your business processes.

This combination of intelligence that we offer at AlgoNew can help you significantly improve your digital interactions with customers. It helps you make informed, data-driven decisions, interact with them effectively and naturally, and gain valuable insights into your business processes.

All leads to a better customer experience and greater business efficiency!