One of the biggest challenges in recovery and preventive management is ensuring outreach isn’t just effective, but also timely and well-received.
Conversational AI
One of the biggest challenges in recovery and preventive management is ensuring outreach isn’t just effective, but also timely and well-received.
At Algonew, we know that anticipating customer behaviour isn’t just a tactical advantage—it’s a strategic necessity.
At Algonew we understand that operational efficiency and customer experience need not be at odds; this is especially true in pre-collections.
At Algonew we firmly believe that the most critical stage of the credit cycle does not begin with default—it starts much earlier. Pre-collection represents a strategic window to anticipate customer behaviour, build healthier relationships, and, most importantly, significantly reduce early delinquency.
The data is overwhelming: 1 in 2 customers (49%) abandon calls due to long wait times. This reality, which directly affects business profitability, finds an effective and scalable solution in Artificial Intelligence.
How to prevent defaults, automate with empathy, and enhance customer experience. In an era where arrears can escalate quickly and customers demand more humanised experiences, lenders, banks, and fintechs must reinvent how they manage portfolios—starting with early-stage collections.
In recent years, artificial intelligence (AI) has become an increasingly prevalent technology in the healthcare sector, with virtual assistants being one of its standout applications. These computer programs can be of great assistance to both patients and physicians.
In today’s rapidly evolving digital landscape, banks are embracing technology to enhance customer experiences and streamline issue resolution. A significant stride in this direction is Conversational Banking, a technology that leverages Natural Language Processing (NLP), machine learning, and artificial intelligence (AI) to facilitate meaningful digital dialogues between financial institutions and…
Resourceful complaint management has always stood as a cornerstone in the relationship between companies and customers. In the current era of digitization and the ascendancy of new technologies, businesses encounter ongoing challenges in providing prompt and personalized responses to complaints. It is in this landscape that Artificial Intelligence (AI) emerges…
In a world driven by the expansion of e-commerce and rapid technological innovation, the fusion of Big Data, Machine Learning and Artificial Intelligence (AI) is giving rise to new opportunities for the retail industry. This confluence has the potential to become a powerful ally, reshaping the industry landscape and empowering…
