At Algonew, we know that anticipating customer behaviour isn’t just a tactical advantage—it’s a strategic necessity.
Retail
At Algonew, we know that anticipating customer behaviour isn’t just a tactical advantage—it’s a strategic necessity.
At Algonew we understand that operational efficiency and customer experience need not be at odds; this is especially true in pre-collections.
At Algonew we firmly believe that the most critical stage of the credit cycle does not begin with default—it starts much earlier. Pre-collection represents a strategic window to anticipate customer behaviour, build healthier relationships, and, most importantly, significantly reduce early delinquency.
The data is overwhelming: 1 in 2 customers (49%) abandon calls due to long wait times. This reality, which directly affects business profitability, finds an effective and scalable solution in Artificial Intelligence.
In a world driven by the expansion of e-commerce and rapid technological innovation, the fusion of Big Data, Machine Learning and Artificial Intelligence (AI) is giving rise to new opportunities for the retail industry. This confluence has the potential to become a powerful ally, reshaping the industry landscape and empowering…
