While competitors spend €1.3 million annually on call centers, advanced voicebot technology secures payment agreements 24/7 without human intervention. This real-world (and replicable) case is one every COO should know.
Conversational AI
While competitors spend €1.3 million annually on call centers, advanced voicebot technology secures payment agreements 24/7 without human intervention. This real-world (and replicable) case is one every COO should know.
In today’s volatile interest rate environment and tightening capital requirements, European banks face unprecedented pressure to optimize Risk-Weighted Assets (RWA). This case study reveals how a Spanish systemic bank achieved a 22% reduction in RWA by deploying explainable AI decision engines, all while complying with the latest European Central Bank…
At Algonew, we know that anticipating customer behaviour isn’t just a tactical advantage—it’s a strategic necessity.
At Algonew we understand that operational efficiency and customer experience need not be at odds; this is especially true in pre-collections.
At Algonew we firmly believe that the most critical stage of the credit cycle does not begin with default—it starts much earlier. Pre-collection represents a strategic window to anticipate customer behaviour, build healthier relationships, and, most importantly, significantly reduce early delinquency.
The data is overwhelming: 1 in 2 customers (49%) abandon calls due to long wait times. This reality, which directly affects business profitability, finds an effective and scalable solution in Artificial Intelligence.
How to prevent defaults, automate with empathy, and enhance customer experience. In an era where arrears can escalate quickly and customers demand more humanised experiences, lenders, banks, and fintechs must reinvent how they manage portfolios—starting with early-stage collections.
In recent years, artificial intelligence (AI) has become an increasingly prevalent technology in the healthcare sector, with virtual assistants being one of its standout applications. These computer programs can be of great assistance to both patients and physicians.
In today’s rapidly evolving digital landscape, banks are embracing technology to enhance customer experiences and streamline issue resolution. A significant stride in this direction is Conversational Banking, a technology that leverages Natural Language Processing (NLP), machine learning, and artificial intelligence (AI) to facilitate meaningful digital dialogues between financial institutions and…
Resourceful complaint management has always stood as a cornerstone in the relationship between companies and customers. In the current era of digitization and the ascendancy of new technologies, businesses encounter ongoing challenges in providing prompt and personalized responses to complaints. It is in this landscape that Artificial Intelligence (AI) emerges…