In the digital era, financial institutions face a persistent dilemma: how to manage collections efficiently without compromising the customer experience.
November, 2025
In the digital era, financial institutions face a persistent dilemma: how to manage collections efficiently without compromising the customer experience.
For years, debt collection was considered an operational function, often an uncomfortable one, focused solely on recovering debt. The pressure for immediate results created friction with customers and internal tensions between finance and customer service.
For decades, debt collection has been seen as an operational task—almost a necessary evil. Now, new AI-based technologies have arrived to change the rules of the game for good.
