Let the data do the talking
The financial industry, known for its dynamic nature, is poised for significant transformations in 2024, driven by the confluence of technological advancements, regulatory changes, and shifting consumer preferences. From Madrid to New York, financial institutions, fintech startups, and insurance companies are navigating a rapidly evolving landscape, where innovation is not…
Within the contemporary digital arena, enterprises are progressively turning to AI-driven recommendation systems to elevate the customer experience and bolster engagement. Utilizing machine learning algorithms, these systems adeptly parse through extensive datasets to present customized recommendations that resonate with the unique preferences and actions of each user.
In December 2023, the European Council and Parliament reached a provisional agreement on Europe’s inaugural artificial intelligence (AI) legislation, known as the AI Act. This regulation, building upon the 2021 proposal from the European Commission, marks a significant milestone in global AI regulation.
In today’s rapidly evolving digital landscape, banks are embracing technology to enhance customer experiences and streamline issue resolution. A significant stride in this direction is Conversational Banking, a technology that leverages Natural Language Processing (NLP), machine learning, and artificial intelligence (AI) to facilitate meaningful digital dialogues between financial institutions and…
Resourceful complaint management has always stood as a cornerstone in the relationship between companies and customers. In the current era of digitization and the ascendancy of new technologies, businesses encounter ongoing challenges in providing prompt and personalized responses to complaints. It is in this landscape that Artificial Intelligence (AI) emerges…
Welcome to the future of insurance, where Artificial Intelligence (AI) is poised to transform the industry in unprecedented ways. As highlighted in a McKinsey article, AI has become a driving force reshaping various sectors, and the insurance industry is standing at the brink of a transformative wave. The COVID-19 pandemic…
Artificial Intelligence (AI) is no longer just a futuristic idea but an everyday reality. Since its inception in 1956 at the Dartmouth Conference, AI has evolved and become an indispensable tool in today’s world.
Despite being the sales team the ones who makes the sales, it’s the recovery area that creates the profit. This adage from the world of consumer credit highlights the importance of debt recovery activity to the bottom line of entities that provide credit to their customers, inside or outside the…
In May 2023, the World Health Organization (WHO) issued a statement calling for caution in the use of AI-based tools that use large linguistic models. The aim is to ensure the safety, autonomy, and well-being of individuals, as well as to preserve public health. As these tools become increasingly popular…
AI automation has become vital to businesses around the world, offering solutions to various needs across different operational areas. One of these crucial applications is automatic classification, which streamlines time-and-resource-consuming processes such as content classification, inbound email management, insurance claims management, purchase orders, and social media sentiment analysis.
